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Leadership & Management Courses

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1.  Introduction to Leadership and Management Skills  (3 Days)

Target Audience:
This Introductory course has been designed to develop the leadership and management skills of practicing or aspiring first line managers - junior or entry level managers / team leaders who want to broaden their understanding of what it means to be an effective and successful manager as well as an opportunity to hone specific core skills needed to manage and lead their teams.

Course Outline:
  • Developing yourself as a entry level / junior manager
  • Managing people, equipment, and other resources
  • Managing stakeholders
  • Being an effective and successful communicator
  • Developing and maximising  your team  performance
  • Developing yourself as a leader
  • Establishing, implementing and maintaining standards

Methodology:
  • Group reviews and discussions to draw out learning, increase awareness and peer feedback opportunities
  • Central discussions to draw together shared learning and best practice
  • Relevant models and tools that can be used to sustain leadership improvements
  • Peer feedback on leadership style and behaviour

2.  Leadership in Management (3 Days)

Target Audience:
The courses listed below are aimed at managers who have had experience of managing teams for a number of years. These courses designed to further accelerate your leadership and management capability.

Course Outline:
  • Raising your game by understanding yourself – the role of EQ (Emotional Intelligence)
  • Developing yourself as an expert networker
  • Managing key stakeholders and the role you play in creating organisational direction
  • Developing yourself as an expert communicator – an essential requirement  for any successful manager
  • Leading your team to great successes
  • Managing team and individual performance
  • Excelling at leadership
  • Developing a high performance team

Methodology:
  • Group reviews and discussions to draw out learning, increase awareness and peer feedback opportunities
  • Central discussions to draw together shared learning and best practice
  • Relevant models and tools that can be used to sustain leadership improvements
  • Peer feedback on leadership style and behaviour


3.  Developing High Performance Teams (1 Day)

Target Audience:

This course is aimed at managers who specifically have the desire to accelerate the performance of their team or teams. This is not just about making your team/s more productive but turning them into winning teams. We will show you techniques which will enable you to forge together a closer working team of individuals who trust and respect their colleagues and people who really do want to work together.

If you think that your team will benefit from your new found skills, then this course is a must for you.

Course Outline
  • Characteristics of high performing teams
  • Creating a compelling vision
  • Creating a team charter
  • Team roles and achieving a balanced high performance team
  • Team development stages
  • Influencing team development
Methods
  • Trainer presentation and facilitation
  • Group discussion
  • Personality profiling using Packtypes - a single tool which is extremely flexible and is capable of profiling individuals, teams, departments and whole organisations. The primary aim of the tool is to help increase Emotional Intelligence (EQ) levels and thereby increased levels of success for individuals and teams.
  • Participative group exercises




4.  Drafting, Implementing And Monitoring Service Level Agreements (SLA’s) (1 Day)

Target Audience
This course is a must for those individuals who have either any input into SLA’s, whether you draft them, manage them or monitor them. The reality is organisations constantly buy in services from a range of organisations quite often for vast amounts of money but seldom does management actively monitor and measure the desired outputs from these service providers. If you want to ensure that the service you have purchased is delivered as promised by the provider then this course is a must for you.

Course Content
  • Drafting effective SLA’s,
  • How to implement and monitor effectively SLA
  • What action needs to take place at the end of the SLA period.

Methodology:
Trainer presentation and facilitation
  • Group reviews and discussions to draw out learning, increase awareness and peer feedback opportunities
  • Central discussions to draw together shared learning and best practice


5.  Managing Executive And Organisational Stress (1 Day)

Target Audience
Those individuals and teams who feel the effects of stress as a result of workloads, complex environments, strained relationships, coping with organisations suffering the ill effects of depressed economies and a range of other related issues which affects our well being.

Course Overview
This course gives you an in-depth understanding of the causes of stress, how it affects us mentally, physically, emotionally and potentially spiritually. You will be provided with advanced techniques in helping you manage stress effectively thereby freeing you up to focus on essential elements of your role.


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